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 Table of Contents
 • Introduction
 • What is it?
 • How does it work?
 • The extras
  • How systems vary
 • Who should use it
 • Pricing
 • Extra buying tips

Introduction

Messages can be messy. Emails, voice mails, even faxes … if you're on the go, accessing critical messages can be difficult, if not impossible.

Unified messaging services address this issue. They provide a common inbox for all your voice mail, email, and fax messages. And it's surprisingly affordable (sometimes even free).

Unified messaging is quickly evolving: IDC predicts unified messaging inboxes to rise from 35,000 in 1998 to 25.4 million by 2003.

With such explosive growth, the question no longer seems to be "What's unified messaging?" but rather: "What features can I get with a unified messaging service?"

Features vary depending on what system you choose for your business.
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