Despite the millions of businesses throughout the country that have a monitored commercial alarm system, there are fewer than 10 companies that actually manufacture the monitoring equipment. These companies provide the equipment for the thousands of monitored commercial alarm system dealers that sell and install the systems.

These dealers range from large corporations who maintain their own sales forces and local offices to smaller resellers that work as authorized third-party installers for the large corporations or as independent security companies.

Regardless of whether you decide to go large or small, alarm installers typically provide all-inclusive services that include equipment and monitoring service.

Keep in mind that while many monitored commercial alarm system installers provide name-brand or private label equipment compatible with most central monitoring stations, some companies may install proprietary systems – equipment that only works with their licensed monitoring stations. There may also be master programming and lockout codes that prevent you from making any adjustments to your system, like changing codes on your own or switching monitoring services when your contract has ended. Make sure you have full access to these codes if you own your equipment.

How to choose a commercial alarm system dealer
When you’re ready to buy a monitored commercial alarm system, talk to a few different companies before having anything installed. They will conduct risk assessments to determine what your security challenges are and how to address them.

A reputable commercial alarm system company should meet with you in person – never exclusively by phone – to determine the best system for you. They will look at your facilities, discuss your needs and possible limitations, and suggest similar solutions that have worked for their other customers.

Get quotes from three to four different installers. Make sure you get all pricing quotes in writing – including setup, equipment, monthly monitoring fees, and warranties. The first company you speak to may seem to have a fantastic deal, but don’t sign anything just yet. Take your time and meet with a few more companies and find out who offers the best balance of price and security.

Once you receive quotes and narrow down your search, get references from each provider – previous clients who gave permission to be contacted about that dealer’s service. Find out why a company chose a particular provider and ask questions about their quality of service:

• Did they install quickly, in the timeframe they guaranteed?
• Were they readily available if you had any problems?
• Did they provide sufficient training for you and your employees?
• Were the contracts clear and straightforward?
• If you ever experienced an intrusion, did the central station quickly dispatch authorities?
• Will you receive notice ahead of time if the alarm company sells your contract off to another central station?

Before you sign a contract, review it with a fine-toothed comb. Pay special attention to all fees and make sure they are legitimate. A common hidden fee is one to connect to the central station – most of the time, this is a charge already built into the pricing.